Sr. Manager, Site Reliability

Location: Manchester, Greater Manchester, United Kingdom. Hybrid environment with remote work supported; up to 10% travel and on-call participation are expected.

Base compensation: £59,550–£110,594 per year.

Company

hirify.global develops medication-dispensing products and is transitioning from hardware-centric systems to a cloud-native SaaS platform used by hospitals.

What you will do

• Build the SRE practice, defining SLOs, SLIs, error budgets, incident command standards, postmortems, and on-call processes.
• Select and establish observability standards across DataDog, IBM/Instana, Prometheus, Grafana, OpenTelemetry, and related tooling.
• Instrument Tier-1 services, create dashboards, alerts, and runbooks, and command Sev-1 and Sev-2 incidents.
• Develop infrastructure and CI/CD using Terraform, Kubernetes, Docker, Helm, service mesh technologies, and existing delivery platforms.
• Architect AIOps capabilities including anomaly detection, predictive alerting, automated root-cause analysis, and LLM-assisted runbooks.
• Coach an Engineer III SRE, design future hiring plans, and partner with Product Engineering, Security, Compliance, Support, and managed service providers.

Requirements

• 8+ years of software or platform engineering experience, including at least 4 years in SRE, DevOps, or platform reliability roles.
• Experience building an SRE or reliability practice from zero or near-zero, including SLOs, incident command, and error budgets.
• Deep expertise with AWS, Azure, or GCP, including networking, IAM, and managed services.
• Hands-on experience with Kubernetes, Docker, Helm, service mesh, Infrastructure as Code, CI/CD, observability, and Python or another object-oriented language.
• Experience commanding customer-impacting Sev-1 incidents, leading blameless postmortems, and coaching engineers.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience; experience in regulated environments such as HIPAA or SOC 2 is required.

Nice to have

• Healthcare, clinical workflow, hybrid hardware-and-cloud, or managed service provider experience.
• Experience with AIOps, LLM APIs, agentic AI frameworks, chaos engineering, FinOps, Kafka, RabbitMQ, or stateful distributed Kubernetes services.
• Master’s degree and familiarity with hirify.global’s tools, including Octopus Deploy, Team Foundation Server, or Databricks.

Culture & Benefits

• Player-coach role with approximately 60% hands-on engineering and incident response, 25% practice design and coaching, and 15% cross-functional partnership.
• Opportunity to establish foundational reliability standards for a healthcare platform where service reliability affects pharmacy workflows and patient care.
• Work with Platform Engineering, Enterprise Security, Compliance, Product Engineering, Customer Support, IBM, and HCL.
• Corporate office or lab environment with hybrid and remote work options.
• Career paths toward SRE management, directorship, or principal and distinguished engineering roles.