Senior IT Service Manager (Banking)

Location: Amsterdam, Noord-Holland, Netherlands

Salary: Negotiable EUR / Year

Company

hirify.global is a specialist consulting and recruitment partner supporting technology professionals and connecting them with projects and roles at scale-ups and global organisations.

What you will do

• Coordinate IT service management activities across multiple technology domains.
• Support service and sourcing contracts throughout their lifecycle.
• Establish and maintain service governance, service reviews, reporting, and service catalogue management.
• Monitor service performance against SLAs and KPIs, including risks related to business continuity and service disruptions.
• Work with Technology, Risk, Finance, Legal, Compliance, Procurement, and Sourcing stakeholders.
• Support audits, regulatory requirements, service improvements, and corrective actions in an international banking environment.

Requirements

• Approximately 6+ years of relevant professional experience, including at least 3 years in IT Service Management.
• At least 3 years of experience in Sourcing and/or Contract Management.
• Strong experience in IT Risk Management and regulated environments.
• Previous experience in banking or financial services is essential.
• Strong knowledge of ITIL4 and the ability to coordinate multiple teams and priorities.
• Bachelor’s or Master’s level education with a strong affinity for IT or technology.

Nice to have

• Knowledge of IT4IT or product-led environments.
• Experience working in Agile and international environments.

Culture & Benefits

• Work with stakeholders across multiple countries and technology teams.
• Operate in a complex, highly regulated banking environment.
• Collaborate across technical, business, risk, compliance, and commercial functions.
• Opportunity to contribute to consistent service management practices across an international organisation.