Technical Support Specialist - L1 (Payments)

Location: Belgrade, Serbia; onsite position with rotational 24/7 shifts

Company

hirify.global provides a commerce platform, payment capabilities, and related services for retailers and restaurants in more than 35 countries.

What you will do

• Provide Level 1 technical troubleshooting for payment devices and other supported equipment.
• Diagnose incidents remotely, provide solutions, and dispatch field technicians when required.
• Communicate with customers by phone, email, chat, and remote support tools.
• Follow incident management procedures, document activities, review incident history, and identify recurring issues.
• Escalate incidents through established paths and contribute to knowledge articles and customer documentation.
• Support quality audits, call monitoring, coaching, knowledge sharing, and continuous improvement activities.

Requirements

• 1–2 years of experience in technical support or a similar role.
• Strong communication, customer service, and customer-handling skills.
• Functional proficiency in foreign languages required by customer needs.
• Technical aptitude, problem-solving ability, and willingness to learn new technical knowledge through training.
• Availability for onsite work in Belgrade and 24/7 rotational shift coverage.

Culture & Benefits

• Participation in team meetings, coaching, performance programs, and continuous improvement initiatives.
• Knowledge-sharing sessions and joint work with colleagues.
• Employment is subject to applicable screening criteria.
• Commitment to equal employment opportunity and an inclusive workplace.