Senior Technical Support Specialist

Location: Lisbon, Portugal — hybrid work model. Candidates must have an existing legal right to work in the European Union.

Company

hirify.global provides technical staffing and support services for a client operating in the technology sector.

What you will do

• Provide advanced technical support to clients through multiple communication channels.
• Troubleshoot, escalate, and resolve complex technical issues with cross-functional teams.
• Document support interactions and contribute to technical documentation and user guides.
• Support onboarding and training for new users.
• Maintain current knowledge of product features, updates, and industry best practices.

Requirements

• At least 2 years of experience in technical support or a related field.
• Strong problem-solving skills and a customer-focused approach.
• Good command of English and French with excellent communication skills.
• Technical knowledge of software, networks, or IT systems.
• Existing legal right to work in the European Union.

Nice to have

• CompTIA, ITIL, or relevant technical certifications.
• Experience supporting enterprise-level solutions or cloud platforms.

Culture & Benefits

• Hybrid work in Lisbon.
• Opportunity to support clients across Europe.
• Exposure to innovative technology solutions and continued professional growth.

Hiring process

• Submit a CV, preferably in English.
• Include a statement confirming consent to the processing and storage of personal data.