Service Delivery Manager

Location: Flanders/Brussels, Belgium

Company

hirify.global provides consulting, digital services, software development, and end-to-end corporate technology solutions across Europe.

What you will do

• Act as the primary liaison between customers and operational teams while maintaining strong business relationships.
• Manage operational accounts, tickets, requests, SLAs, monthly service reports, and steering committee presentations.
• Coordinate critical incident resolution, change requests, and service delivery in line with contracts and ITIL processes.
• Drive continuous service improvement, operational automation, and optimization of technical and human resources.
• Manage operational, financial, and project risks, including invoicing, cost estimation, and P&L accountability for projects up to approximately 100 days.
• Support pre-sales activities and identify technical and business opportunities for expanding managed services.

Requirements

• Master’s degree in a relevant field or equivalent professional experience.
• Experience as a technical Service Delivery Manager and knowledge of Application Management.
• Strong commercial, consultative selling, proposal writing, communication, and presentation skills.
• ITIL v4 certification or equivalent, with knowledge of Agile or other project management methodologies.
• Strong organizational, problem-solving, customer-management, and adaptability skills.
• English, Dutch, and French required in both verbal and written communication.

Culture & Benefits

• Flexible working arrangement with local and international opportunities.
• Competitive salary and an indefinite employment contract.
• Company car or mobility budget, laptop, phone, and phone subscription.
• Insurance coverage, meal vouchers, eco-cheques, and other employee benefits.
• Access to more than 250 digital training sessions through the hirify.global Academy.
• Collaborative environment focused on consulting, digital services, software development, and continuous professional growth.