Business Systems Analyst (Salesforce)

Location: Remote Bay Area, California, United States

Salary: $63,000–$125,900 USD annually, depending on location zone, skills, experience, and market conditions.

Company

hirify.global builds financial technology products including Cash App, Square, Afterpay, TIDAL, Bitkey, and Proto to increase access to the global economy.

What you will do

• Administer identity and access management across business applications, handling routine and complex operational requests.
• Triage and resolve technical issues across Salesforce, Amazon Connect, Jira, Okta, and internal systems.
• Investigate bugs, system errors, configuration issues, and unexpected behavior, escalating complex cases to engineering.
• Validate system functionality, process access requests, and manage technical escalations through Jira.
• Act as a liaison between support teams and engineers during critical system incidents.
• Automate workflows, document troubleshooting procedures, and identify recurring issues requiring systemic fixes.

Requirements

• Experience in IT support, business systems, or technical operations, preferably in a support or customer care environment.
• Familiarity with Salesforce administration or configuration, including flows, queues, skills, and user management.
• Strong troubleshooting, analytical, written, and verbal communication skills.
• Experience with Jira or a similar ticketing system.
• Ability to read and interpret code, logs, and system configurations.
• Methodical, organized, detail-oriented, and accurate approach to operational work.

Nice to have

• Experience with Amazon Connect, telephony systems, or contact center platforms.
• Familiarity with Okta, IAM, or access management workflows.
• Scripting or automation experience with Python, JavaScript, or similar technologies.

Culture & Benefits

• Remote work within the stated U.S. location.
• Inclusive workplace and interview experience with reasonable accommodation support.
• Medical insurance, flexible time off, retirement savings plans, and modern family planning benefits.
• Use of AI-assisted development tools and opportunities to work across a distributed organization.

Hiring process

• Candidates may maintain up to nine active applications within a 60-day period.
• Automated AI tools may be used to evaluate applications for efficiency and consistency, subject to applicable regulations and bias audits.