CX Content Specialist (Salesforce)

Location: Remote within the United States; applicants must be authorized to work for any employer in the U.S. This role is not eligible for visa sponsorship.

Company

hirify.global is a UPS company operating a logistics and delivery platform that provides flexible delivery solutions for businesses across the United States.

What you will do

• Create and refine internal and external CX content aligned with hirify.global’s voice, style, and customer self-service goals.
• Audit Salesforce content and knowledge bases, analyze user behavior, identify content gaps, and improve resource quality.
• Translate process maps and workflows into clear guides for CX teams and develop standardized team macros.
• Partner with Training, Quality, Operations, Product, Marketing, and Legal teams to keep content accurate, current, and approved.
• Manage content requests, prioritize deliverables, and provide updates on help center performance and knowledge improvement opportunities.
• Optimize the knowledge base search experience and deliver internal communications across CX channels.

Requirements

• Bachelor’s degree in English, Communication, Technical Writing, or a related field.
• At least 2 years of experience in technical writing or content development.
• Experience with content management systems and knowledge bases; Salesforce experience is strongly preferred.
• Ability to understand technical information and communicate it clearly to nontechnical audiences.
• Strong written and verbal communication, problem-solving, patience, persistence, and independent working skills.
• U.S. work authorization is required; visa sponsorship is not available.

Culture & Benefits

• Remote-first work environment with a monthly work-from-home stipend.
• 100% company-paid health insurance for employees.
• 401(k) plan with company match.
• Tuition and student loan repayment assistance.
• Unlimited paid time off, paid wellness days, and company holidays.
• Inclusive family leave and paid sabbatical leave for eligible tenured employees.