Customer Support Specialist (SaaS)

Location: Cairo, Egypt; on-site with flexible shifts in Egypt.

Company

hirify.global is a restaurant management ecosystem and payment technology provider offering SaaS products to business owners across more than 35 countries.

What you will do

• Handle customer inquiries received through the Center of Excellence communication channels.
• Follow up on customer cases, conduct satisfaction measurement calls, and complete outbound communication tasks.
• Document communication logs accurately in CRM and ticketing systems.
• Escalate cases to relevant internal teams and follow up through resolution.
• Train clients to use hirify.global products through virtual channels.
• Report daily events to team leaders and highlight areas requiring attention.

Requirements

• Bachelor’s degree in any major is preferred.
• 0–1 years of experience in call center or customer service roles.
• Very good spoken English and verbal communication skills required.
• Ability to work on-site in Egypt and in different shifts required.
• Strong communication, problem-solving, autonomy, and case-management skills.
• Ability to handle routine tasks while maintaining quality standards.

Nice to have

• Experience delivering customer training.
• Previous experience in SaaS, technology, or the food and beverage industry.

Culture & Benefits

• Competitive compensation package with bonuses and potential shares.
• Regular training and an annual learning stipend.
• Autonomy, mentoring, and challenging professional goals.
• Opportunity to work with a team representing more than 30 nationalities across 14 countries.
• High-volume, shift-based customer support environment.