Partner Support Specialist (Fintech)

Location: Egypt; Workplace type: Onsite

Company

hirify.global is a fintech company offering flexible interest-free payment solutions for shoppers and helping brands and small businesses increase growth and customer loyalty.

What you will do

• Support partners and applicants through chat, email, and phone.
• Answer a wide range of business and operational inquiries.
• Implement partner support policies and procedures aligned with company objectives.
• Analyze partner queries and provide feedback to identify improvement opportunities.
• Collaborate with cross-functional teams to improve partner experience and CSAT.

Requirements

• Great Arabic and English communication skills.
• Postgraduate degree, preferably in mathematics, business, marketing, or finance.
• Excellent analytical, communication, and problem-solving skills.
• Strong self-awareness, soft skills, ownership, and ability to handle difficult situations.
• Ability to meet deadlines and work effectively in a fast-paced environment.
• Ability to build strong relationships with cross-functional teams.

Nice to have

• Experience in B2B support communications.

Culture & Benefits

• Full-time onsite position within the Partner Support Ops department.
• Opportunity to contribute to partner experience across a growing fintech platform.
• Collaboration with colleagues across different teams.

Hiring process

• Application review and HR call.
• Assessment followed by final and technical interviews.
• Successful candidates proceed to hiring.