Branch Manager- Shrewsbury MA

Location: Shrewsbury, Massachusetts, United States of America; onsite branch-based role.

Annual salary: $82,100.00–$136,900.00 USD.

Company

M&T Bank provides retail and business banking products and services through its branch network.

What you will do

• Manage all branch activities, profitability, sales, business development, operations, transactions, servicing, digital engagement, and customer and employee experience.
• Lead, coach, develop, evaluate, and staff branch employees while setting priorities and maintaining accountability.
• Identify Retail and Business Banking needs, grow relationships through outreach and outside calling, and build the bank’s community presence.
• Resolve complex account servicing and error-resolution issues, including escalations, and maintain ownership until resolution.
• Process Business Banking loan requests up to $250,000 and bundle products and services where appropriate.
• Maintain compliance, security, fraud-prevention, internal-control, audit, SAFE Act registration, and regulatory standards.

Requirements

• Bachelor’s degree or four years of relevant experience in lieu of a degree.
• At least three years of sales experience and at least two years of managerial experience or demonstrated leadership ability.
• Strong knowledge of Business Banking products, services, and client relationship management.
• M&T Way Certification and M&T Business Banking Specialist certification within 18 months of hire.
• Life, Accident, and Health Insurance licensing within 18 months when required by the Market Manager or branch need; training is provided within six months.
• Knowledge of Microsoft Office software for word processing and spreadsheets, plus common PC software.
• Ability to maintain SAFE Act federal registration requirements and make sound risk-management decisions.

Nice to have

• Branch Manager experience.
• Demonstrated sales and business development success with a fundamental understanding of profitability.
• Strong community involvement, networking, communication, interpersonal, organizational, time-management, and prioritization skills.
• Experience with internet and email.
• Strong financial services product knowledge.
• Experience demonstrating and coaching exceptional customer service.
• Ability to work professionally with personnel and business partners across the organization.
• Bilingual Spanish capability.

Culture & Benefits

• Work in a branch environment focused on customer experience, employee development, sales growth, and community partnerships.
• Collaborate with the Retail Regional Manager, branch staff, and internal business partners.
• Training is provided for required insurance licensing.
• Compensation is market-informed and based on the successful candidate’s knowledge, skills, and experience.