21 час назад
Agent - Air Export Customer Service
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Agent - Air Export Customer Service: Managing air export bookings, shipment monitoring, customer enquiries, freight quotes, and operational coordination in a logistics environment with an accent on service accuracy, timely freight handling, and compliance with pharmaceutical and healthcare requirements. Focus on tracking uplift and transit, resolving delays and complaints, maintaining customer SOPs, and ensuring accurate shipment data and documentation.
Location: Singapore; applicants must currently reside in Singapore
Company
is a Fortune 500 global logistics company providing air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting services.
What you will do
- Handle air export shipment bookings through multiple communication channels.
- Respond to customer enquiries, provide freight quotes, and manage incoming calls.
- Enter and maintain shipment data in ETMS and provide flight and freight-status updates.
- Monitor shipment uplift and transit, escalating delays or offloading to relevant parties.
- Coordinate rates approvals, pre-departure documentation, customer SOP updates, and operational reports.
- Resolve complaints, support recovery actions, and maintain strong internal and external customer relationships.
Requirements
- Minimum tertiary education and 3–5 years of relevant industry experience.
- Computer literacy and the ability to operate email and business systems.
- Strong interpersonal, communication, and problem-solving skills.
- Good written and spoken English.
- Currently residing in Singapore.
Culture & Benefits
- Full-time employment in a fast-paced, professional, and dynamic environment.
- Health benefits including medical and accident insurance, in accordance with local law.
- Training and personnel development programs.
- Professional culture focused on customer service, integrity, excellence, and continuous learning.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →