Professional Services Technical Consultant (AIOps)

Location: United States; remote role with onsite customer consulting and implementation work as required

Company

hirify.global provides an AIOps platform for unified visibility, automation, analytics, and performance management across hybrid and multi-cloud IT environments.

What you will do

• Provide technical consulting and customer support as the primary subject matter expert for the hirify.global product suite.
• Install, configure, troubleshoot, and implement hirify.global appliances and monitoring products.
• Work with customer technical and management teams on onsite and remote activities.
• Support customer problem resolution, product feedback, implementation activities, and IT standards such as Federal ATO processes, security audits, and change management.
• Document customer activity, communications, incidents, and solutions in ticketing and knowledge-base systems.
• Participate in departmental projects and provide leadership on customer priorities and competing timelines.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a similar field.
• 5+ years of experience supporting enterprise infrastructure monitoring platforms and 5+ years of Linux experience.
• 3+ years of database query experience, SNMP and vendor MIB architecture, and SNMP trap or Syslog alert configuration.
• Strong knowledge of PowerShell, WMI, XML/SOAP, and APIs.
• Experience implementing enterprise network management or application performance products.
• Excellent troubleshooting, customer-handling, communication, teamwork, leadership, and prioritization skills.

Nice to have

• Experience identifying process bottlenecks and improving them through automation or scripting.
• Experience with ITSM, EMS/NMS systems, EM7, SolarWinds, IBM NetCool/Tivoli, Nagios, or HP OpenView.
• PHP, GQL, or Python experience.
• Integration experience with ServiceNow, PagerDuty, or other ITSM platforms.

Culture & Benefits

• Medical, dental, and vision plans with a 401(k) plan and employer match.
• Flexible paid time off, volunteer time off, paid parental leave, and a five-year service milestone sabbatical.
• Pet insurance and an employee referral bonus program.
• Regular virtual company-wide events and opportunities for professional learning and development.
• Reston Town Center headquarters with workplace amenities and catered lunch on Thursdays.