Senior Sustaining and Forward Deployed Engineer (AWS & Databricks)

Location: United States; remote work is offered.

Company

hirify.global develops a healthcare data platform that helps health plans create trusted, connected data foundations for decision-making, automation, and AI use cases.

What you will do

• Lead production incident triage, mitigation, recovery, and root cause analysis for complex customer-impacting issues.
• Own post-launch reliability, operational quality, defect resolution, monitoring, alerting, and runbook improvements.
• Work directly with strategic customers on deployments, integrations, escalations, and production-grade technical challenges.
• Troubleshoot AWS infrastructure, Databricks jobs and clusters, Spark-based data pipelines, performance issues, scalability problems, and data correctness defects.
• Write production-quality Python code and automation that reduces operational toil and improves reliability and observability.
• Provide technical leadership, mentor engineers, and collaborate with Product, Engineering, Data, and Customer teams.

Requirements

• 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations.
• Deep hands-on experience operating production systems in AWS and troubleshooting Databricks and large-scale data platforms.
• Proficiency in Python and experience building production services or operational tooling.
• Strong knowledge of distributed systems, incident management, root cause analysis, monitoring, alerting, observability, CI/CD, and infrastructure as code.
• Ability to own problems from detection through permanent resolution and work backward from customer impact to root cause across systems and codebases.
• Excellent communication skills and the ability to operate effectively during high-pressure, ambiguous, and customer-impacting incidents.

Nice to have

• Experience in healthcare, health insurance, or regulated data environments.
• Familiarity with Kubernetes/EKS, EMR, Lambda, Spark internals, Snowflake, FHIR, MDM systems, or entity resolution.
• Experience in SWAT, escalation engineering, tiger-team, or SRE/on-call programs.

Culture & Benefits

• Work-from-anywhere flexibility within the role’s stated location framework.
• Unlimited paid time off.
• Comprehensive health coverage with multiple plan options.
• Equity for every employee and eligibility for performance bonuses.
• Home office setup allowance and monthly cell phone allowance.
• Growth-focused environment with an emphasis on collaboration, inclusion, and thoughtful use of AI and automation.