Video Conferencing Specialist (Webex)

Location: Warsaw, Poland

Company

hirify.global, part of Accenture, delivers complex public sector IT projects covering systems integration, informatics and analytics, solution implementation, and program management.

What you will do

• Manage large-scale enterprise audio and video conferencing solutions across the complete service lifecycle.
• Administer, monitor, troubleshoot, and support daily operation of conferencing services.
• Provide end-user support for the daily use of audio and video conferencing solutions.
• Advise on and implement configuration improvements, changes, and upgrades to improve availability, usability, security, and technology alignment.
• Create and maintain policies, technical documentation, standard operating procedures, user manuals, and knowledge base articles.

Requirements

• Bachelor's degree and at least four years of relevant experience.
• Strong practical experience with enterprise audio and video conferencing hardware and software, including large-scale design, deployment, administration, maintenance, and support.
• Excellent knowledge of routing, switching, and audio/video service quality.
• Practical experience administering Webex Control Hub.
• Experience with simultaneous online interpretation solutions and knowledge of sound, recording, or audio engineering.
• English proficiency at C1 level is required.

Culture & Benefits

• Work in a public sector IT environment focused on complex digital and information systems.
• Collaborate across software development, data science, security, machine learning, cloud, and mobile development disciplines.
• Operate with minimal supervision in a service-oriented role requiring responsibility, accuracy, initiative, and problem-solving.