HR Operations Senior Supervisor

Location: Bogotá, Distrito Capital, Colombia

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions as part of Johnson & Johnson’s global healthcare organization.

What you will do

• Lead and coordinate regional recruitment and onboarding transactional activities, including due diligence, offer letter generation, onboarding, and talent mobility.
• Manage HR cases, escalations, documentation quality, confidentiality, compliance, and agreed service-level agreements.
• Lead Recruitment and Onboarding professionals across the hub and countries through workload distribution, coaching, performance management, and talent development.
• Participate in Global Services HR and Global Talent Acquisition projects, including process standardization and continuous improvement.
• Drive automation and AI initiatives, improve employee and customer experience, and identify trends and operational opportunities.

Requirements

• Bachelor’s degree and 5–7 years of related experience.
• Advanced English proficiency.
• Experience with administration, customer service, project and change management, prioritization, communication, confidentiality, and data accuracy.
• Ability to lead teams, manage performance, provide coaching, and work effectively in a fast-paced environment.
• Technology proficiency and ability to learn case management and customer service applications.

Nice to have

• Portuguese proficiency.
• Service Center, HR, or Payroll Service Center experience.
• Experience with HR functional domains, employment law, people management, Workday, or ServiceNow.
• Continuous improvement experience using Six Sigma or Lean methodologies.

Culture & Benefits

• Inclusive work environment that respects employee diversity, dignity, and individual contribution.
• Opportunity to collaborate with HR teams and Global Talent Acquisition across regions.
• Focus on professional development, knowledge sharing, continuous learning, and a positive team environment.