Customer Success Manager (Igaming)

TL;DR

Customer Success Manager (Igaming): Managing a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention with an accent on driving product adoption and identifying new business opportunities. Focus on acting as the key point of contact between customers and internal teams, ensuring seamless execution of customer needs.

Location: Cyprus

Company

hirify.global empowers game creators with support and resources to bring their games to life, partnering with industry leaders globally.

What you will do

• Build and nurture strategic relationships with major clients to ensure satisfaction, retention, and growth.
• Understand customer goals and business needs, ensuring solutions align with their objectives.
• Propose new products, features, and solutions to drive customer value and support ongoing success.
• Act as the voice of the customer internally, liaising with product, sales, and support teams.
• Conduct regular Business Reviews to assess customer health and gather actionable feedback.
• Identify and support upsell and expansion opportunities, contributing to revenue growth.

Requirements

• Proven experience in Customer Success, Account Management, or related client-facing roles with enterprise or strategic accounts.
• Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.
• Excellent communication, presentation, and problem-solving skills.
• English: Advanced or higher (C1/C2 level); must be able to communicate clearly and professionally with global clients and internal teams.
• Comfortable working cross-functionally with product, engineering, and sales teams.
• Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.

Nice to have

• Experience in gaming industry is a huge plus.

Culture & Benefits

• The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth.