Incident Management Reliability Engineer (AIOps)

Location: Barcelona, Spain; hybrid

Salary: €49,600–€74,400 per year

Company

hirify.global is a global biopharmaceutical company developing medicines and vaccines to improve human health.

What you will do

• Lead the end-to-end management of P1/P2 major incidents and coordinate command-center response during critical outages.
• Provide technical leadership during high-severity incidents, bringing together technical and business stakeholders to accelerate diagnosis and recovery.
• Maintain incident documentation, lead post-incident reviews, and ensure action items prevent recurrence.
• Improve service reliability, observability, fault tolerance, monitoring, alerting, and automated recovery with service owners and platform teams.
• Analyze incident trends, contribute to capacity planning and failure mode analysis, and define SLOs, SLIs, and SLAs.
• Automate operational tasks and evolve major incident processes using scripts, runbooks, AIOps, and SRE practices.

Requirements

• 8+ years of experience in incident management, reliability engineering, or a related IT operations discipline.
• Strong foundation in networking and infrastructure as code.
• Experience with cloud technologies, virtualization, containerization, automation, databases, or middleware is beneficial.
• Preferred certifications include ITIL v4, SRE Foundation or Practitioner, AWS, Azure, GCP, or Incident Command System training.
• Fluent English, written and verbal, is required.
• Excellent communication, collaboration, and decision-making skills under pressure.

Culture & Benefits

• Work on technology supporting life-changing medicines and vaccines.
• Access learning opportunities and professional certification support.
• Collaborative, service-focused environment centered on resilience and continuous improvement.
• Opportunity to work with AIOps, automation, and modern SRE practices in an enterprise environment.