Manager, Client Success & Eurozone Operations (Payments)

Location: Frankfurt, Germany; hybrid work with at least 3 days in the office required

Salary: €71,750–€117,875 annually, potentially including sales incentive payments; bonus and equity may also apply.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Support and oversee implementation, adoption, and operational performance of hirify.global products for an assigned client portfolio.
• Build client success plans, conduct operational reviews, provide education and training, and manage significant issues or crisis responses when required.
• Coordinate strategic and transformational initiatives across Client Services, Product, Technology, Risk, Operations, and regional and global functions.
• Support Eurozone regulatory readiness, governance, operational resilience, and compliance-related activities.
• Track workstreams, milestones, dependencies, risks, and actions while preparing reports, dashboards, presentations, and management updates.
• Translate complex regulatory, technical, operational, and business topics into clear recommendations, actions, and communications.

Requirements

• Relevant professional background and a Bachelor’s degree or advanced degree.
• Experience in Client Success, Client Services, payments, operations, product, consulting, program management, risk, compliance, or a related field.
• Experience coordinating cross-functional projects or initiatives in a matrix organization and working in a regulated environment.
• Strong client relationship, stakeholder management, analytical, communication, planning, and execution skills.
• Knowledge of payments, financial services, fintech, transaction processing, operational resilience, regulatory compliance, governance, risk management, or control frameworks.
• Fluent English and German required. Working knowledge of Excel and PowerPoint is required; Power BI or Tableau familiarity is beneficial.

Nice to have

• Experience with strategic, transformational, change, or operational improvement initiatives.
• Knowledge of project management, change management, or process improvement approaches.
• Familiarity with Power BI or Tableau.

Culture & Benefits

• Hybrid working arrangement with at least 3 office days per week, confirmed by the Hiring Manager.
• Exposure to European and global functions and interaction with experienced leaders.
• Medical, dental, and vision coverage may be available.
• Pension, life insurance, annual leave, wellness program, bonus, and equity eligibility may be available.