Manager, Client Consulting (Payments)

Location: Kuala Lumpur, Malaysia; hybrid work with at least 3 days in the office

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and governments in more than 200 countries and territories.

What you will do

• Lead consulting workstreams within broader client engagements and transformation programs for issuers, acquirers, merchants, and fintech clients.
• Analyze client inputs and data to identify business pain points, develop conclusions, and recommend strategy and process improvements.
• Design payment strategies, roadmaps, customer value propositions, digital wallet launches, mobile banking enhancements, and growth initiatives.
• Prepare proposals, project plans, interview guides, data requirements, frameworks, presentations, and client-facing reports.
• Build trusted advisor relationships and support clients in executing recommendations with measurable business impact.
• Collaborate with product, marketing, risk, innovation, and data science teams, including on AI model deployment and data-driven solutions.

Requirements

• 5–8 years of relevant experience in consulting, corporate strategy, banking, financial services, or business management; manager-level Big 4 consulting experience is valued.
• Bachelor’s degree with at least 5 years of relevant experience, an advanced degree with at least 3 years, or a PhD with no experience requirement.
• Strong knowledge of the payments industry, consumer trends, and regulatory developments in Malaysia.
• Experience managing client relationships, senior stakeholders, consulting projects, implementations, and business or value cases demonstrating ROI.
• Superior analytical, problem-solving, presentation, communication, commercial, and project management skills.
• Experience with customer experience design using human-centered design and design thinking is required.

Culture & Benefits

• Work in a matrixed organization alongside experienced payments professionals and cross-functional teams.
• Contribute to consulting offerings and thought leadership on the future of payments.
• Work on initiatives designed to help clients protect and grow their payments businesses.
• Regular office presence is required, with at least 3 days per week in the office.