Shopper Risk Operations Team Lead (Fintech)

Location: Remote in Mexico; Monday–Friday, 9:00 am–5:30 pm local time aligned with the Central time zone.

Company

hirify.global is a fintech and retail payments company offering interest-free installment plans and shopping experiences designed to increase consumer access and merchant conversions.

What you will do

• Direct daily shopper risk, fraud prevention, and chargeback operations.
• Measure team and individual performance and ensure adherence to operational processes and company policies.
• Analyze data to identify fraud trends, scam merchants, risky product features, disputes, and chargebacks.
• Recommend process improvements and product enhancements that improve productivity and chargeback win rates.
• Maintain staffing coverage so chargebacks are processed before response deadlines and advise on staffing based on escalation volume and complexity.
• Coach team members through guidance and training to support their career development.

Requirements

• At least two years of management or relevant operations-team management experience in e-commerce or banking.
• Bachelor’s degree from an accredited academic institution.
• Proficiency with word-processing and spreadsheet tools such as Google Suite or Microsoft Office.
• Ability to safeguard confidential personally identifiable information and analyze data in a fast-paced, ambiguous environment.
• Strong attention to detail, multitasking, problem-solving, analytical, business judgment, and communication skills.
• Demonstrated experience with Claude or equivalent large language model tools is required; English resumes only.

Nice to have

• Four years of fraud prevention and/or chargeback processing experience.
• Two years of management experience in fraud prevention and/or chargeback operations.
• Experience with payment processing concepts and procedures.
• Experience using chargeback or fraud case management software.

Culture & Benefits

• Remote work from Mexico in a full-time, non-exempt hourly position.
• Fast-paced environment with opportunities for career advancement.
• Culture focused on high standards, experimentation, speed, trust, constructive disagreement, and results.