Conversation Designer (AI)

Location: San Francisco or New York City; in-office

Salary: $180,000–$220,000 per year plus equity

Company

Decagon builds a conversational AI platform that helps enterprises deliver personalized customer experiences across voice, chat, email, SMS, and other channels.

What you will do

• Design and optimize enterprise AI conversation experiences across chat, voice, SMS, and email.
• Advise customers and internal stakeholders on conversation design and voice selection.
• Evaluate voice quality and interaction patterns across providers, languages, and use cases.
• Build playbooks, rubrics, evaluation frameworks, and documentation for repeatable quality assessment.
• Enable the Customer team to apply conversation design judgment independently.
• Partner with Engineering and Product to investigate quality gaps and drive platform improvements.

Requirements

• 3–5+ years of relevant experience in voice experience design, conversation design, product management, applied linguistics, or a related field.
• Experience building evaluation frameworks, rubrics, or QA processes.
• Strong communication skills across technical and business contexts.
• Comfort working closely with products in a fast-moving environment.
• Ability to work in the San Francisco or New York City office.

Nice to have

• Native or professional fluency in Spanish or familiarity with other languages.
• Experience with TTS providers or speech synthesis tools.
• Hands-on experience with frontier AI tools and enterprise or high-impact deployments.

Culture & Benefits

• In-office environment focused on excellence and velocity.
• Medical, dental, vision, life insurance, and disability benefits.
• Retirement plan, parental leave, and fertility and family-building benefits.
• Monthly wellness and lifestyle stipend.
• Daily office lunches and snacks.
• Flexible vacation policy subject to local requirements.