Senior Product Manager (AI)

Location: Dublin, Ireland; hybrid work pattern

Company

SAP develops enterprise applications and business AI solutions that support business-critical operations and customer experience.

What you will do

• Drive the strategy, development, and adoption of AI-powered solutions for customers, partners, and support engineers.
• Translate business and user needs into product vision, actionable requirements, and solution designs.
• Define and manage outcome-focused roadmaps aligned with customer support goals.
• Partner with engineering, UX, data science, and support teams to deliver measurable product impact.
• Track success metrics, analyze product usage and customer feedback, and improve product outcomes across the lifecycle.

Requirements

• Experience in software product management.
• Strong ownership, accountability, execution, project management, and prioritization skills.
• Excellent written and verbal communication, presentation, and stakeholder management skills in English.
• Ability to build relationships and collaborate with diverse internal and external stakeholders.
• Understanding of product support processes and customer support operations.

Nice to have

• Experience with AI-powered products or AI technologies.
• Experience with product support processes and customer support operations.

Culture & Benefits

• Hybrid working model.
• Collaborative environment across SAP teams.
• Focus on inclusion, health, and well-being.
• Accessibility accommodations are available during the application process.

Hiring process

• Successful candidates may be required to complete background verification with an external vendor.
• Recruitment processes include guidelines for the responsible use of AI.