Manager - Chargeback Operations (Fintech)

Location: Prague, Czech Republic

Company

hirify.global provides fintech and payments solutions serving banking clients, ATM network providers, and direct customers across multiple markets.

What you will do

• Design and implement end-to-end chargeback and dispute processes for issuing, ATM acquiring, and direct-customer service lines.
• Own the chargeback operating model, workflows, tooling, reporting, and implementation with product teams and clients.
• Build, lead, and develop a team of chargeback specialists while maintaining service quality and performance standards.
• Ensure compliance with card scheme rules and regulatory requirements, including governance, partner oversight, documentation, and audit readiness.
• Establish operational plans, KPIs, risk assessments, and improvement initiatives focused on automation, accuracy, scalability, and cost efficiency.

Requirements

• Proven experience building or significantly scaling chargeback or dispute management functions across multiple client types or business lines.
• Expert knowledge of card scheme dispute rules and chargeback lifecycles on both issuing and acquiring sides.
• Experience managing outsourced service relationships and collaborating with clients and internal stakeholders.
• Experience implementing operational tools, workflow automation, or artificial intelligence solutions.
• Experience leading and developing specialist teams at both strategic and hands-on operational levels.

Nice to have

• Experience across multiple regulatory regions, particularly European Union payment services.
• Knowledge of reconciliation, payment application, or accounts payable operations.
• Budget or profit-and-loss accountability within an operational function.

Culture & Benefits

• Flexible and creative work environment.
• Diverse and collaborative atmosphere.
• Professional and personal development resources.
• Opportunities to volunteer and support charitable initiatives.
• Competitive salary and benefits.