Willow Application Advisor (Healthcare IT)

Location: US - National; travel up to 10%; on-call rotations may include nights and weekends

Company

hirify.global provides IT services exclusively to the healthcare industry, helping healthcare providers use technology for digital transformation.

What you will do

• Design, build, test, and troubleshoot Epic Willow EHR applications for complex healthcare clients.
• Analyze customer requests and workflows, define detailed requirements, and implement system changes across integrated applications.
• Assess cross-system impacts, lead upgrades and testing, and identify configuration improvements and efficiencies.
• Manage multiple complex clients, projects, tickets, documentation, SLAs, and change-control processes.
• Provide customer support and guide communication and change management with technical and operational stakeholders.
• Onboard and mentor team members on customer configurations, processes, and technical skills.

Requirements

• Active Epic certification is required.
• At least 3 years of direct experience with moderate knowledge of the relevant application functionality.
• Post-secondary education or equivalent experience.
• Strong problem-solving, technical, written, verbal, and customer-service skills.
• Experience with ticketing systems, change management processes, Microsoft Office, and independent and collaborative work.
• Ability to exercise sound judgment, determine appropriate escalation, and communicate with stakeholders up to the C-suite.

Nice to have

• Knowledge of ITIL processes.
• Previous management or project management experience.
• Participation in systems implementations.

Culture & Benefits

• Supportive Managed Services team environment focused on customer outcomes.
• Opportunities to delegate work, develop team capabilities, and mentor colleagues.
• Exposure to healthcare systems affecting patient safety, financial integrity, and regulatory compliance.
• Ability to take on-call rotations outside core business hours, including nights and weekends.
• Travel of up to 10% may be required.