Customer Configuration Specialist (Healthtech)

Location: Onsite in Kansas City, Missouri; Seattle, Washington; or Santa Barbara, California. Candidates should reside in or be willing to relocate to one of these U.S. locations.

Salary: USD 97,000–142,000 per year

Company

hirify.global provides healthcare communication and patient-care solutions for healthcare providers, supporting workflows such as intake, scheduling, referral management, and post-visit care.

What you will do

• Lead end-to-end technical implementations from kickoff through go-live.
• Configure HL7 interfaces, APIs, and SSO across the product suite.
• Serve as the primary technical contact and translate customer requirements into project plans.
• Partner with Integration Engineering and Customer Experience teams on non-standard configuration requests.
• Maintain project documentation, align stakeholders on timelines and deliverables, and troubleshoot integration issues.

Requirements

• Project management experience in a technical or implementation-focused role.
• Hands-on working knowledge of HL7 and APIs.
• Strong troubleshooting and critical-thinking skills.
• Clear, confident communication with technical and non-technical audiences.
• Experience in healthcare or healthtech.
• Current authorization and proof of full-time, long-term authorization to work in the United States are required.

Nice to have

• Hands-on experience with Mirth, Atrium, Rhapsody, or a similar interface engine.
• Familiarity with FHIR standards.
• Prior experience at a healthtech SaaS company.

Culture & Benefits

• Full health benefits, including medical, dental, vision, flexible spending accounts, life insurance, and short- and long-term disability coverage.
• Company equity, voluntary benefits, and a 401(k).
• Company holidays, winter and summer breaks, and flexible time off.
• Manager development resources, employee development funds, and employee resource groups.
• In-person work in focused local teams across the three U.S. office locations.