6 дней назад
Key Account Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Key Account Manager (Customer Service/CRM): Managing and growing a client portfolio in an office-based role with an accent on customer service, long-term relationship building, and retention. Focus on coordinating issue resolution, identifying customer needs, maintaining accurate CRM records, and making soft upsell offers.
Location: Office in Limassol, Cyprus
Company
operates in the domain management sector.
What you will do
- Manage and advise clients while maintaining a high level of customer service.
- Build long-term client relationships and manage a portfolio through retention and regular communication.
- Handle client requests and coordinate issue resolution with internal teams.
- Identify additional customer needs and make soft upsell offers.
- Maintain accurate customer information and documentation in the CRM.
Requirements
- Experience as a Key Account Manager or Account Manager.
- Experience working with CRM systems.
- Confident use of Excel, Google Sheets, and Google Docs.
- Strong communication, customer service, independence, ownership, and stress resilience.
- Confident spoken and written English and native Russian.
- Experience in sales, telecom, CPaaS, customer support, or account management.
Nice to have
- Technical background.
- Analytical mindset.
Culture & Benefits
- Full-time employment in the Limassol office.
- Professional team with strong expertise in domain management.
- Structured onboarding and mentorship.
- Clear grading system and transparent criteria for professional growth.
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