Supervisor, Customer Service Asia TEBG (Japanese Speaker)

Location: Taguig, Philippines

Company

hirify.global is an innovation-focused manufacturing company developing solutions across multiple industries.

What you will do

• Supervise customer service employees, assign work, set priorities, coach staff, and provide performance feedback.
• Plan, coordinate, and supervise customer order processing while maintaining customer relationships and service-level agreements.
• Resolve complex and non-routine customer complaints, service inquiries, conflicts, and escalations.
• Lead customer satisfaction reviews and cross-border survey projects, analyzing trends and solution effectiveness.
• Manage local and cross-functional projects, align initiatives with business strategies, and coordinate improvements with other departments.
• Communicate complex subject matter to customers, business partners, management, and other stakeholders.

Requirements

• Bachelor's degree or an equivalent technical or vocational qualification where applicable.
• Typically 3–6 years of relevant experience.
• Thorough knowledge of customer service disciplines, including inquiries, complaints, call centers, invoicing, and order management.
• Strong English communication skills and working proficiency in Japanese across speaking, reading, writing, and listening.
• Leadership and supervisory knowledge covering performance management, hiring, coaching, conflict resolution, delegation, change management, and employment policies.
• Ability to work independently, handle complex problems, and support Asian time zones, shift hours, or country work calendars when required.

Nice to have

• Experience in customer service, supply chain, manufacturing operations, logistics, or business administration.
• Experience with SAP and Salesforce.
• Openness to shift work.

Culture & Benefits

• Work within a culture focused on innovation, curiosity, creativity, and diverse thinking.
• Participate in a performance culture aligned with hirify.global values and ethics.
• Contribute to environmental health and safety policies and continuous improvement.