Customer Service Advisor (Business Banking)

Location: Edinburgh, United Kingdom. Site-based role with hybrid working after full-time onsite training; office attendance is required at least 12 days per month.

Salary: £25,000 per year, plus a £500 flexible benefit allowance and eligibility for a discretionary performance-related bonus of 8% of salary.

Company

Retail and commercial banking activities are delivered through hirify.global and TSB to help people and businesses prosper.

What you will do

• Support business customers through account-opening and onboarding stages.
• Provide telephone support and assist relationship-management customers with day-to-day transactions.
• Manage mailboxes, hybrid mailing, and administrative activities, including Know Your Business support.
• Apply customer-focused policies and processes to deliver accurate outcomes.
• Collaborate with colleagues to provide a consistent, high-quality customer experience.
• Identify opportunities to improve customer support and service delivery.

Requirements

• Ability to learn and apply technical knowledge of banking policies and processes.
• Proactive approach to reducing risks within the team and across Business Banking.
• Ability to discuss TSB products and services with business customers.
• Strong communication skills and an interest in supporting local businesses.
• Right to work in the United Kingdom is required before employment begins.
• Ability to attend the Edinburgh office for onsite training and at least 12 days per month thereafter.

Culture & Benefits

• 25 days’ holiday plus bank holidays, increasing to 26 days after five years, with the option to purchase up to five additional contractual days.
• Employer pension contributions of 8% of salary, increasing up to 12.5% when the employee contributes.
• Healthcare, dental insurance, health assessments, income protection, and death-in-service cover.
• Wellbeing support, enhanced family leave, childcare options, and access to discounted fitness and healthcare services.
• Volunteering opportunities, share plans, staff banking products, and international career development opportunities.