Head of Foundation Processes

Location: Hybrid work in Portugal, Lisboa, Amadora

Company

hirify.global is an energy technology company developing sustainable and reliable energy systems through a global organization operating in more than 90 countries.

What you will do

• Manage and continuously improve Change, Request, Configuration, Test, and Performance Management processes using ITIL practices.
• Own process-related cybersecurity risks and drive mitigation actions identified by Cybersecurity.
• Balance service quality and costs while aligning services with the needs of Digital Core teams.
• Define business objectives, control project scope, approve deliverables, and oversee project execution.
• Lead a global team by setting objectives, improving performance, and developing skills.
• Collaborate with departments, business units, external partners, and distributed teams to ensure effective service design and delivery.

Requirements

• Strong knowledge of service management and related technologies, particularly operational technology in a shopfloor environment.
• Several years of experience managing services and working with departments and external partners in a large enterprise.
• Experience delivering business-side projects, including defining objectives, conducting User Acceptance Testing, and driving adoption.
• Experience leading distributed or global teams.
• Proficiency with service management tools, especially ServiceNow.
• Strong decision-making and problem-solving skills.

Culture & Benefits

• Agile and flexible working environment focused on operational excellence, learning, and skill development.
• Work with diverse teams across a global organization.
• Career development and professional growth opportunities.
• Meal allowance or access to on-site canteen facilities.
• Corporate discounts, health insurance, life insurance, and additional employee benefits.