Security Operations Center Operator I (Physical Security)

Location: 251 E. Huron, Chicago, IL; full-time onsite. Evening schedule from 3:00 p.m. to 11:30 p.m., 40 hours per week across five 8-hour shifts, with holiday requirements.

Salary: USD 24.29–38.67 per hour

Company

hirify.global is a healthcare organization focused on patient-centered care across its medical system.

What you will do

• Receive, prioritize, and coordinate responses to security calls, emails, alarms, and emergency alerts.
• Dispatch security personnel and provide clear instructions during incidents and critical situations.
• Monitor surveillance cameras, access control systems, alarm systems, and other physical security technologies.
• Document incidents, responses, and actions accurately in incident management or computer-aided dispatch systems.
• Communicate timely updates to security teams, hospital leadership, emergency services, and other stakeholders.
• Escalate high-priority incidents and coordinate with vendors or internal support to resolve hardware and software issues.

Requirements

• High-school diploma or GED.
• Successful completion of the IAHSS Basic exam within 90 days of hire and ongoing IAHSS Basic certification.
• Strong communication, writing, problem-solving, decision-making, prioritization, and attention-to-detail skills.
• Familiarity with physical security principles, surveillance cameras, access control, and alarm systems.
• Proficiency with Microsoft Office applications and the Internet.
• Ability to work shifts, including nights, weekends, and holidays, in a 24/7 onsite security operation.

Nice to have

• Previous security dispatching or similar experience.
• Associate or bachelor’s degree.
• Valid driver’s license.

Culture & Benefits

• Patient-first healthcare environment.
• Tuition reimbursement and loan forgiveness programs.
• 401(k) matching and broader lifecycle benefits.
• Benefits supporting physical, emotional, and financial well-being.
• Background check required for new hires and some internal transfers.

Hiring process

• Candidate review may include the use of artificial intelligence tools, while employment decisions are made by a person.
• Conditional offers require authorization for a criminal-history background check, evaluated in accordance with applicable laws.