Service Operations Excellent Specialist, KSEA

Location: Petaling Jaya, Malaysia

Company

Innovative and collaborative workplace focused on employee engagement, sustainability, ethical business practices, and continuous development.

What you will do

• Provide first-level support for Salesforce, SAP, hirify.globalCT, KFM, FSM, KFF, SMT, DMP, and related service operations tools.
• Support system testing, User Acceptance Testing, pilots, deployments, issue resolution, and change management.
• Train new and existing users, maintain training materials, and monitor adoption of digital tools.
• Review end-to-end service processes, identify bottlenecks, and recommend practical improvements.
• Create and maintain Power BI dashboards and reports, analyze operational data, and ensure data quality.
• Support month-end activities through CPM and help maintain process compliance and operational readiness.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Engineering, Data Analytics, or a related field.
• Experience in service operations, process improvement, digital tools, system implementation, or a related area.
• Knowledge of Salesforce, SAP, or other enterprise systems and digital tools.
• Good knowledge of Power BI, including dashboard creation, reporting, and data analysis.
• Understanding of process improvement, change management, UAT, system deployment, incident management, or end-user support.
• Strong analytical, problem-solving, communication, and stakeholder management skills; fluent English and the local language required.

Culture & Benefits

• Collaborative working culture that values individual contributions and employee engagement.
• Encouragement to share information, ideas, and best practices.
• Sustainability integrated into daily work and company culture.
• Ethical business practices built on trust, respect, and recognition of good performance.
• Career and personal development opportunities supporting a healthy and balanced life.