Senior Customer Analyst (AI)

Location: UK with travel; the role involves working on warehouse floors and includes full meals onsite in Wallingford. Relocation and visa sponsorship are not available.

Company

hirify.global develops AI-powered robotics and software for autonomous logistics, combining hardware, manufacturing, and commercial capabilities.

What you will do

• Conduct contextual inquiries, interviews, surveys, card sorts, prototype tests, and usability tests across deployment stages and user personas.
• Combine warehouse observations with Pendo and hirify.globalView usage data to identify customer behavior patterns and drivers.
• Validate product concepts through A/B tests, prototype testing, and interviews, then inform product bets.
• Capture and structure feedback from operators and site managers, maintaining the research repository and insight pipeline.
• Support market sizing, competitive mapping, and presentation-ready synthesis shared through Notion and Slack.
• Co-design the AI enablement playbook for research and develop UX content with Lead and Commercial teams.

Requirements

• 2–4 years of experience in research, qualitative or quantitative insights, or product and bet design.
• Strong grounding in qualitative and quantitative research methods and the judgment to select the right approach.
• Experience working through ambiguity from open questions to early product bets.
• Fluency with Notion, SurveyMonkey, Slack, Pendo, and Basecamp.
• Field experience in warehouses, logistics, manufacturing, healthcare operations, or a similar environment, with comfort working on a warehouse floor.
• Strong written and verbal synthesis skills, including UX content and capturing the voice of the user.

Culture & Benefits

• Operating principles centered on performance, impact, commitment, and one-team collaboration.
• Share options and private healthcare through Bupa with a 24/7 medical helpline.
• Life insurance, income protection, pension contributions, and an Employee Assistance Programme.
• 25 days of holiday per year.
• Full meals onsite in Wallingford, snacks, and team events.
• Equal employment opportunity and an international, friendly work environment.

Hiring process

• The operating principles are introduced from the interview process onward.