User Researcher - Enterprise

Location: Hybrid — three days a week from the London office, with two flexible remote days.

Company

hirify.global is transforming its telecommunications business through digital products, AI, cyber, managed services, and modern customer experiences.

What you will do

• Plan and deliver user research across digital products and services used by hirify.global colleagues.
• Select appropriate research methods for product and design questions.
• Conduct user interviews, usability testing, generative research, and evaluative research.
• Analyse and synthesise findings into clear, actionable recommendations.
• Partner with product managers, designers, and engineers to shape priorities and improve experiences.
• Share findings and contribute to the development of user research practices across the Digital organisation.

Requirements

• Professional user research experience forming a substantial part of previous responsibilities.
• Ability to independently plan, conduct, analyse, and communicate user interviews and usability testing.
• Strong understanding of research methods, rigour, and evidence-based product decision-making.
• Experience demonstrating how research insights influenced product direction, design, or delivery.
• Ability to work three days a week from the London office is required.

Nice to have

• Experience in B2B or B2C environments and agile product teams.
• Knowledge of behavioural science, psychology, or human-centred design.
• Experience with ethnographic research, mental modelling, contextual enquiry, or card sorting.
• Understanding of quantitative data and analytics as a complement to qualitative research.
• Experience coaching colleagues in user research methods and communicating complex findings to varied audiences.

Culture & Benefits

• Multidisciplinary collaboration with product, design, and engineering teams.
• 10% on-target annual bonus.
• Online private GP access for employees and immediate family.
• Paid carers leave and equalised maternity, paternity, and adoption leave.
• Pension scheme with 5% employee and 10% employer contributions.
• Holiday purchase scheme, discounted hirify.global and EE products, and optional healthcare, dental, and gym benefits.