6 дней назад
Content Design Specialist (Customer Loyalty & Rewards)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Content Design Specialist (Customer Loyalty & Rewards): Designing and optimising accessible digital content and end-to-end customer journeys for EE Rewards across website and app with an accent on customer research, analytics, evidence-led design, and stakeholder collaboration. Focus on simplifying complex propositions, testing and iterating content, meeting accessibility and regulatory standards, and improving customer engagement and loyalty.
Location: Birmingham, Bristol or London, United Kingdom; hybrid work with three days per week at the contractual location and two flexible days
Company
’s Consumer unit operates EE, a major UK mobile network and consumer connectivity brand.
What you will do
- Design clear, accessible content that helps customers discover, understand and use EE Rewards.
- Create and optimise end-to-end customer journeys across EE’s website, app and other digital channels.
- Use customer research, behavioural insight, analytics and testing to improve content and customer outcomes.
- Collaborate with Product, Design, Engineering, Commercial, Legal and Regulatory stakeholders.
- Create, test and iterate content throughout the product lifecycle and support publication through content management platforms.
- Champion content design best practice while improving customer engagement, loyalty and retention.
Requirements
- Proven experience designing user-centred digital content and customer journeys.
- Strong experience using customer research, analytics and insight to inform content decisions.
- Strong stakeholder management and influencing skills in agile, multidisciplinary teams.
- Ability to simplify complex information and deliver customer and commercial outcomes.
- Ability to work three days per week at a contractual location in Birmingham, Bristol or London.
Nice to have
- Experience in loyalty, rewards, membership or customer engagement propositions.
- Experience with a Content Management System, ideally Adobe Experience Manager.
- Knowledge of inclusive design, accessibility standards and content governance.
- Understanding of SEO, experimentation, personalisation and optimisation.
- Experience in a large-scale consumer or digital organisation.
Culture & Benefits
- Hybrid working model with three days at the contractual location and two flexible days.
- 10% on-target annual bonus.
- Private GP access, paid carers leave and enhanced maternity, paternity and adoption leave.
- Discounts on EE and BT products, pension contributions and a holiday purchase scheme.
- Optional healthcare, dental and gym membership benefits.
- Training, development support and flexible approaches to breaks and time off.
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