KYC Associate (Fintech)

Location: Kraków, Poland; hybrid working model

Company

hirify.global is a FTSE 100 fintech serving more than 1.4 million customers across five continents and processing large-scale financial transactions.

What you will do

• Support end-to-end onboarding of new retail clients by verifying documents and completing KYC checks.
• Handle client queries and complaints related to onboarding, resolving straightforward cases and escalating complex issues.
• Identify exceptions and discrepancies in account-opening processes and maintain accurate, audit-ready records.
• Work against agreed KPIs, SLAs, and quality standards while supporting account-opening quality checks.
• Apply current AML/KYC policies and flag risks, process gaps, and system issues to the team lead.

Requirements

• Experience in financial services, a regulated industry, client service, customer service, or administration.
• Exposure to KYC/AML systems or case-management tools.
• Clear communication skills and experience handling client complaints or service issues.
• Strong attention to detail, accuracy, problem-solving skills, and sound escalation judgement.
• Good working knowledge of MS Excel and the ability to manage varied workloads against KPIs and SLAs.
• Experience supporting internal or external audit requests and using AI tools in day-to-day work.

Culture & Benefits

• Hybrid working model.
• Competitive salary and benefits plan.
• Life insurance and medical insurance with Medicover.
• My Benefit Platform, employee share plans, and an Employee Assistance Program.
• One additional day off for a birthday and two additional days off per year for voluntary work.
• Free lunch at the office once per week.