Fraud Operations Analyst (Fintech) - Night Shift

Location: Hybrid in Istanbul or Sofia; after three months in the office, work two days remotely and three days in the office each week.

Company

hirify.global operates a digital banking app focused on making financial services easier for users.

What you will do

• Investigate complex and ambiguous fraud cases that automated systems cannot resolve.
• Analyze behavioral and contextual signals to distinguish genuine users from fraudsters.
• Make fast decisions to act, request more information, or escalate cases.
• Communicate with empathy and provide effective user support.
• Share investigation insights with fraud tooling teams to improve automation and reduce future edge cases.

Requirements

• Knowledge of fraud monitoring and prevention.
• Strong attention to behavioral and contextual details, with effective investigation and problem-solving skills.
• User-focused mindset, empathy, and the ability to protect user interests.
• Comfort using AI tools and recognizing when AI-based tools are being used against the business.
• Fluent English communication skills.
• Availability for hybrid work in Istanbul or Sofia, including three office days per week after the first three months.

Nice to have

• Knowledge of KYC and PayOps.

Culture & Benefits

• International colleagues and a collaborative working environment.
• hirify.global Academy and a €1,500 annual learning budget.
• €70 monthly flexible benefits budget through Re:benefit.
• Digital Nomad Program allowing up to 20 days per year of work while traveling after the first year.
• Private health insurance, a MacBook, office lunches, and team celebrations.
• Pre-employment Screening conducted by the third-party partner Zinc.

Hiring process

• Begin the application by completing the assessment.
• All new hires complete pre-employment screening.