Fraud Operations Analyst (Fintech)

Location: Istanbul or Sofia; hybrid setup with three days in-office and two days remote weekly after the first three months.

Company

hirify.global is a fintech and digital banking company focused on making financial services easier for users.

What you will do

• Investigate ambiguous fraud cases using behavioral and contextual signals.
• Make fast decisions to act, request more information, or escalate cases.
• Protect users' money while providing empathetic and effective support.
• Identify suspicious activity and distinguish genuine users from fraudsters.
• Feed investigation findings into fraud tooling to improve automation and reduce edge cases.

Requirements

• Knowledge of fraud monitoring and prevention.
• Strong investigation, problem-solving, and attention-to-detail skills.
• User-focused mindset with empathy and effective communication.
• Comfort using AI tools and recognizing when AI-based tools are being used against the business.
• Fluent English communication skills.
• Ability to work from Istanbul or Sofia in the specified hybrid arrangement.

Nice to have

• Knowledge of KYC and PayOps.

Culture & Benefits

• International colleagues and a collaborative work environment.
• Access to hirify.global Academy and a €1,500 annual learning budget.
• €70 monthly flexible benefits budget.
• Digital Nomad Program allowing up to 20 days per year of work while traveling after the first year.
• MacBook, private health insurance, lunches, and team celebrations.
• Pre-employment Screening conducted through Zinc.

Hiring process

• Start the application by completing the hirify.global assessment.
• All new hires complete pre-employment screening through Zinc.