Fraud Expert - Partner Reports (AI)

Location: Istanbul or Sofia. Hybrid setup: after three months in-office, work two days remotely and three days in-office each week.

Company

hirify.global is building a digital bank focused on protecting users and resolving fraud through AI-led Fraud Operations.

What you will do

• Own the end-to-end handling of fraud reports escalated by external partners, including banks, payment schemes, and card networks.
• Investigate suspicious or fraudulent activity linked to hirify.global accounts and ensure every case is resolved and closed with the relevant partner.
• Identify recurring and high-risk failure patterns behind partner reports.
• Drive structural fixes and AI-led automation so partner-report handling can scale efficiently.
• Own KPIs covering speed, accuracy, and partner and user satisfaction.

Requirements

• Deep knowledge of Fraud Operations and fraud investigation methodologies.
• Understanding of regulatory and partner obligations for cross-institutional fraud reporting, including card schemes, correspondent banks, and cross-border requirements.
• Hands-on experience handling complex fraud cases and escalations raised by external partners.
• Ability to diagnose operational problems with data and implement permanent structural fixes.
• Experience designing and implementing AI-led workflows and owning an automation roadmap end-to-end.
• Fluent English and strong communication skills for working with partners, internal stakeholders, and users.

Nice to have

• Experience in fintech or another high-growth, regulated environment.
• Exposure to partner-level or scheme-level fraud reporting.

Culture & Benefits

• International colleagues and a hybrid working environment.
• €1,500 annual learning budget and access to hirify.global Academy.
• €70 monthly flexible benefits budget through Re:benefit.
• Digital Nomad Program allowing up to 20 days per year of work while travelling after the first year.
• Private health insurance, a MacBook, in-house lunches, and team celebrations.
• Travel budget of €1,500 after two years and €3,000 after four years to visit another core office.

Hiring process

• Start the application by completing an assessment.
• All new hires complete pre-employment screening through a third-party partner.