Strategy & Operations Associate (Hair Loss)

Location: São Paulo, Brazil — onsite

Company

hirify.global is building and scaling its Hair Loss category in Brazil.

What you will do

• Own Hair Loss category operations, monitor performance, identify issues, and drive fixes across supply chain, patient experience, and fulfilment.
• Work with Category, Medical, Product, Tech, and CX functions to identify bottlenecks and scale operational solutions.
• Analyze patient drop-off points and build solutions that improve treatment consistency and retention.
• Use data to size problems, prioritize initiatives, run experiments, evaluate results, and iterate.
• Track cost per patient, margin, inventory, and other financial drivers to guide category decisions.

Requirements

• Experience in a demanding, analytical environment such as consulting, startups, scale-ups, or entrepreneurial settings, or demonstrated ownership early in a career.
• Experience leading projects end-to-end, from identifying a problem through implementation.
• Strong analytical skills and confidence using data to make decisions.
• Hands-on, detail-oriented approach with the ability to follow through on operational work.
• Patient-focused, competitive mindset and a commitment to delivering excellent patient experiences.

Culture & Benefits

• Fast-paced environment with substantial ownership of a growing category.
• Cross-functional collaboration across Category, Medical, Product, Tech, and CX.
• Opportunity to work directly on patient experience, operational performance, and business outcomes.