Medical Information Client Manager / Team Lead (Pharmaceutical Medical Information)

Location: Chicago, IL, USA; office-based role with up to 10% travel and occasional on-call responsibilities.

Salary: USD 124,630–149,607 per year

Company

hirify.global provides commercialization services, products, and solutions for pharmaceutical, biotechnology, and life sciences organizations, supporting the delivery of therapies to patients.

What you will do

• Manage assigned medical information clients through implementation, ongoing oversight, meetings, escalations, audits, invoicing, and performance tracking.
• Act as the liaison between client stakeholders and the Medical Information Contact Center.
• Lead, mentor, and train staff while monitoring proficiency, resources, procedures, and service quality.
• Triage and respond to medical information inquiries from healthcare professionals, patients, caregivers, and payers across phone, email, CRM, and chat.
• Identify and document adverse events and product complaints in accordance with client procedures and FDA post-marketing reporting requirements.
• Develop medical information content, evaluate medical literature, support product quality processes, and contribute to operational improvements and field training.

Requirements

• Pharm.D. degree required.
• One to two years of medical information and/or pharmaceutical industry experience required; two to five years preferred.
• Experience in medical information contact centers, drug information, or pharmaceutical environments.
• Ability to critically evaluate medical literature and provide scientifically balanced, evidence-based responses.
• Knowledge of adverse event reporting, safety terminology, product complaints, medical information systems, Microsoft Office, telephony, and video conferencing platforms.
• Project management, time management, communication, mentoring, and client service skills.

Nice to have

• Advanced healthcare degree or Pharm.D. beyond the minimum requirement.
• Therapeutic expertise in oncology, hematology, immunology, rare disease, neurology, cardiology, or another specialty area.

Culture & Benefits

• Patient-focused work supporting the safe and effective use of pharmaceutical products.
• Inclusive workplace committed to diversity, equity, and inclusion.
• Opportunities to grow talent, improve processes, innovate, and collaborate across client and internal teams.
• Competitive salary and benefits for eligible U.S. employees.
• Reasonable accommodations are available during employment and the hiring process.