SPA Receptionist Intern (Hospitality)

Location: Bvlgari Hotel Milan, Milan, Italy; onsite role

Salary: €650–€800 per month

Company

hirify.global is a luxury hotel operating within the Bvlgari Hotels & Resorts portfolio of Marriott International.

What you will do

• Support spa sales, reservations, appointment scheduling, yield management, upselling, and cross-selling.
• Provide five-star guest relations, conduct spa tours, respond to enquiries, and manage guest preferences and complaints.
• Assist the Spa Director with marketing initiatives, tailored offers, CRM activities, guest communications, and retail promotion.
• Manage reception procedures, billing, cash reconciliation, correspondence, telephone calls, handovers, and Book4Time records.
• Act as Duty Manager when assigned, overseeing staffing, business centres, opening and closing procedures, briefings, and issue resolution.
• Coordinate with Front Office, Concierge, Sales, and other hotel departments to meet guest needs and promote spa services.

Requirements

• Interest in spa reception, sales, reservations, marketing, and luxury hospitality operations.
• Ability to maintain accurate guest records, handle billing procedures, and protect confidential and medical information.
• Ability to maintain high standards of personal appearance, hygiene, punctuality, organization, and guest service.
• Willingness to support reception, gym, spa attendant, health and safety, and other operational duties as required.
• Willingness to complete required training and follow Bvlgari Spa Milan and LQA standards.

Culture & Benefits

• Training in sales and reservations, duty management, spa marketing, health and safety, and hygiene standards.
• Exposure to luxury hospitality operations and the Bvlgari brand.
• Work alongside hotel departments in a guest-focused spa environment.
• Equal-opportunity workplace committed to valuing diverse backgrounds and experiences.