Duty Manager (Hospitality)

Location: Bvlgari Hotel Tokyo, Tokyo, Japan; overnight onsite shift

Company

Bvlgari Hotels & Resorts operates luxury hotels and resorts in major cosmopolitan cities and destinations as part of the Marriott International portfolio.

What you will do

• Serve as the property Manager on Duty during the overnight shift and direct hotel operations.
• Resolve guest and property issues while maintaining high hospitality and service standards.
• Monitor operational compliance, staff readiness, safety, supplies, inventories, and guest service performance.
• Review financial and performance data, manage employee hours, and support cost-reduction and revenue goals.
• Oversee cash handling, chargebacks, rebates, invoices, and related financial controls.
• Coordinate training, employee communication, performance reviews, payroll support, and team development.

Requirements

• Business-level Japanese fluency required.
• High school diploma or GED plus 5 years of experience in guest services, front desk, housekeeping, or a related professional area.
• Alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field plus 3 years of relevant experience.
• Ability to manage overnight hotel operations, guest issues, safety procedures, cash handling, and staff coordination.

Culture & Benefits

• Work within the luxury Bvlgari Hotels & Resorts portfolio and Marriott International.
• Equal-opportunity workplace focused on inclusion and respect for diverse backgrounds and experiences.
• Employee development supported through training, feedback, performance reviews, and development goals.
• Team engagement encouraged through open communication, recognition, events, and employee activities.