Director of Customer Experience (Microsoft Dynamics 365 CE)

Location: United States — Remote (any location); US citizenship required. Travel up to 25–30% locally and nationally.

Company

AI transformation and technology services company delivering Microsoft-based solutions for enterprise customer engagement and business process modernization.

What you will do

• Lead customer delivery operations and act as a trusted advisor across enterprise accounts.
• Build executive stakeholder relationships and lead strategic business reviews.
• Establish PMO processes, governance, delivery standards, and escalation management.
• Oversee customer onboarding, Dynamics 365 CE implementations, and ongoing service delivery.
• Manage and mentor Project Managers, Analysts, Engineers, and other cross-functional teams.
• Partner with Sales and Executive Leadership on renewals, proposals, account growth, and service expansion.

Requirements

• 10+ years of experience in client delivery, program management, or consulting.
• Strong Microsoft Dynamics 365 Customer Engagement experience.
• Experience managing complex customer accounts and cross-functional delivery teams.
• Strong executive communication and stakeholder management skills.
• Experience with VARs or Microsoft/SaaS partner ecosystems.
• US citizenship required; ability to travel up to 25–30% locally and nationally.

Nice to have

• Bachelor’s degree; MBA or advanced degree is a plus.
• Familiarity with Microsoft Copilot, Azure, or Power Platform.
• PMP or similar project management certification.

Culture & Benefits

• Remote work from anywhere in the United States.
• Work across consulting and technology delivery initiatives for enterprise customers.
• Opportunity to influence customer experience modernization and AI-driven transformation.