Senior Specialist, Product Operations (Logistics Service)

Location: Berlin, Germany; hybrid working with attendance at the Berlin campus 2 days per week

Company

hirify.global is a technology-driven local delivery platform operating across around 65 countries, with products supporting food, grocery, retail, logistics, and customer service.

What you will do

• Improve customer retention and post-delivery issue resolution by optimizing self-service experiences.
• Analyze customer behavior, product usage, and issue-resolution patterns to identify retention and cost-efficiency opportunities.
• Partner with product managers, analytics teams, and data scientists to design and evaluate A/B tests.
• Monitor and report on retention and post-delivery KPIs, ensuring data is accurate and timely.
• Deliver targeted insights, dashboards, and recommendations to regional and local teams.
• Identify product and process improvements and communicate recommendations to cross-functional stakeholders and leadership.

Requirements

• 4+ years of relevant experience in product operations, user retention, pricing, revenue management, consulting, or technology.
• Bachelor’s degree in a quantitative field such as computer science, physics, mathematics, engineering, social sciences, or psychology.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Excellent hands-on knowledge of Tableau or Looker Studio.
• Strong hands-on knowledge of SQL.
• Self-driven, communicative, proactive, intellectually curious, independent, and pragmatic.

Nice to have

• Experience using AI tools to improve efficiency and automation.
• Experience in a large-scale technology or e-commerce environment.

Culture & Benefits

• Hybrid work model with 2 days per week on campus in Berlin.
• 27 days of annual holiday, with an additional day in the second and third years of service.
• €1,000 educational budget, language courses, parental support, and Udemy Business access.
• Health checkups, meditation, gym access, life and accident insurance, and a corporate pension plan.
• Employee share purchase plan, sabbatical bank, public transportation ticket discount, and meal vouchers.
• Relocation support and information for moving to Berlin.

Hiring process

• Interview preparation resources are provided, including common interview questions and answers.
• Accessibility accommodations can be requested during the interview process.