обновлено 13 дней назад
Senior Website Analyst (f/m/d) E-Commerce Management
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Senior Website Analyst (f/m/d) E-Commerce Management (Web Analytics/E-Commerce): Analyzing the customer journey in IONOS's online shop and defining KPIs, optimization opportunities, and tracking standards with an accent on funnel analysis, conversion rate optimization, personalization, and data quality. Focus on supporting A/B tests, evaluating customer lifetime value, improving client- and server-side tracking, and translating complex analyses into management decisions.
Location: Karlsruhe, Germany; hybrid working model with a home office option.
Company
is a European provider of cloud infrastructure, cloud services, hosting, and digitalization solutions for small and medium-sized businesses and enterprise customers.
What you will do
- Own the holistic analysis of the online shop customer journey and define success KPIs.
- Identify funnel friction points and turn data into actionable e-commerce optimization recommendations.
- Support the Conversion Rate Optimization team with statistically sound A/B testing and evaluate impact on Customer Lifetime Value.
- Partner with Data Engineering to maintain accurate client- and server-side tracking and high data quality in a post-cookie environment.
- Prepare complex analyses and insights for department heads and management decision-making.
Requirements
- 5+ years of experience in Web Analytics or Digital Analytics, ideally in high-traffic e-commerce or SaaS.
- Experience with Adobe Analytics, Google Analytics 4, or Matomo.
- Strong SQL skills and experience with BI tools such as Tableau or Looker.
- Deep understanding of attribution models, customer journeys, and web technologies including HTML, JavaScript, and CSS.
- Professional communication skills in both German and English are required.
- Proactive mindset with the ability to critically assess data and improve processes.
Culture & Benefits
- Hybrid work with a home office option and trust-based flexible working hours.
- Modern offices with good transport connections; subsidized canteen and free drinks at some locations.
- Employee discounts, health and sports courses, and development opportunities.
- Workshops and employee events, including summer and winter parties.
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