Insurance Operations Team Manager (Life & Disability)

Location: Onsite in Taguig City, Philippines

Company

hirify.global provides AI-powered transformation, automation, cloud engineering, advanced analytics, and customer experience solutions for global enterprises.

What you will do

• Lead, mentor, and motivate an insurance operations team to achieve operational, quality, and client performance objectives.
• Build relationships with clients, stakeholders, and team members to meet business and service expectations.
• Analyze operational data, identify trends, and create action plans to improve productivity, quality, and customer satisfaction.
• Coach employees through feedback, performance management, career development, and targeted training.
• Act as a subject matter expert on Life Insurance, Disability Insurance, STD, LTD, FMLA, state leave programs, and medical terminology.
• Ensure compliance with procedures and client standards while implementing cross-functional process improvements.

Requirements

• At least 3 years of experience as a Team Manager or Operations Leader in a contact center environment.
• At least 3 years of experience supporting Life Insurance and/or Disability Insurance accounts.
• At least 3 years of experience in an inbound contact center environment.
• Strong knowledge of disability claims, STD, LTD, FMLA, and related insurance processes.
• Demonstrated ability to analyze metrics, solve problems, manage stakeholders, and develop high-performing teams.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook.

Culture & Benefits

• Leadership development, career advancement, and continuous learning opportunities.
• Collaborative, performance-driven environment focused on innovation and accountability.
• Opportunity to lead a high-impact insurance operations team supporting critical customer needs.
• Work in a global organization with a strong track record of innovation and growth.