Head of IT Operations and Support (AI/Cloud)

Location: Solna, Göteborg, Karlskrona, Linköping, Malmö or Stockholm, Sweden

Company

A leading defence and security company developing and maintaining advanced systems in aeronautics, weapons, command and control, sensors, and underwater technologies.

What you will do

• Lead and transform group-wide IT Operations and Support, including service desk, IT operations, asset management, configuration management, incident management, and problem management.
• Drive adoption of cloud, AI, automation, modern digital platforms, and digital workplace services.
• Define the roadmap for self-service, remote capabilities, ITSM governance, operational reporting, and continuous improvement.
• Improve service quality, operational efficiency, resilience, and reduction of recurring incidents.
• Oversee staffing, tools, vendor services, and cost-efficient service delivery.
• Represent Group IT in cross-functional forums and collaborate with senior business and technology stakeholders while reporting to the Group CIO.

Requirements

• Relevant academic degree or equivalent experience.
• At least 10 years of IT management experience, including several years leading leaders.
• Extensive experience in IT operations, IT service management, service desk, incident and problem management, asset management, and digital workplace services.
• Experience with ITIL and ITSM processes, transformation, cloud, AI, modern infrastructure, and large-scale technology initiatives.
• Experience in large global organisations; defence experience is advantageous.
• Fluency in both Swedish and English is required, and security vetting must be passed.

Culture & Benefits

• Work on technology intended to help keep people and society safe.
• Contribute to advanced products and systems across defence, aerospace, and security domains.
• Collaborate in a global organisation with opportunities to support digital transformation at enterprise scale.
• Work in an environment focused on creativity, innovation, personal growth, and diverse perspectives.