Associate Service Operations Analyst (Financial Data)

Location: Manila, Philippines; hybrid schedule with required return to office three times per week

Company

hirify.global provides data networks and intelligence architecture for capital markets, supporting institutional investors, asset managers, and service providers with decision-grade investment data.

What you will do

• Perform business-as-usual activities for query and exception management using established protocols and workflows.
• Investigate product-setting and data workflow issues, replicate verification steps, resolve simple queries, and monitor delivery alerts.
• Manage SLA-bound client requests and provide timely updates in line with agreed turnaround expectations.
• Track incidents, raise tickets, document operational impact, and support root-cause discussions.
• Collaborate with cross-functional teams on projects, workflow improvements, and roadmap initiatives.
• Maintain knowledge documentation, identify process inefficiencies, and suggest incremental improvements.

Requirements

• Understanding of UI-based platforms, financial data workflows, and issue-resolution processes.
• Knowledge of benchmark and index solutions is an advantage.
• Familiarity with Jira, Excel, and relevant reference systems.
• Strong attention to detail and ability to follow structured SLA, incident, and BAU procedures.
• Clear written and verbal communication, effective teamwork, and proactive issue identification.
• Must be willing to work from the office three times per week in Manila.

Culture & Benefits

• Ongoing mentoring from senior team members.
• Development activities supporting progression toward advanced responsibilities.
• Opportunities to contribute to process improvements and cross-functional initiatives.
• Commitment to diversity, inclusion, career progression, training, and development.