Product Specialist (AI SaaS)

Location: San Francisco, United States; on-site in the office 5 days per week

Salary: $100,000–$140,000 per year, plus equity

Company

hirify.global is an AI SaaS company that helps startups and enterprises improve recruiting and hiring through a talent search platform.

What you will do

• Respond to customer support tickets and product questions through Intercom, Slack, and email.
• Investigate live issues, reproduce bugs, run tests, and gather technical details.
• Create scoped bug reports with context, reproduction steps, and priority guidance.
• Coordinate issue resolution and progress tracking with engineering and product teams.
• Follow up with customers after fixes or workarounds are available.
• Maintain documentation, internal tools, and support workflows while identifying recurring product feedback.

Requirements

• 2–4+ years of experience in support engineering, product operations, or customer support at a SaaS company.
• Clear, calm communication when customers are blocked.
• Curiosity and persistence when investigating bugs, testing issues, and clarifying edge cases.
• Ability to balance fast response times with thoughtful root-cause analysis.
• Organized, proactive approach and confidence coordinating across functions.
• Based in San Francisco or willing to relocate to the area for five-day, in-office work.

Nice to have

• Experience in AI, SaaS, or recruiting technology.
• Technical or product management background.
• Experience with Linear, Notion, Intercom, HubSpot, or PostHog.
• Ability to write internal documentation, create bug tickets, or support triage automation.

Culture & Benefits

• Meaningful equity alongside competitive compensation.
• 100% employer-paid medical coverage for employees, with employer contributions for dependents, dental, and vision.
• $2,000 annual wellness stipend.
• Breakfast and lunch provided, with dinner available for employees working after 7 p.m.
• $300 monthly commuting stipend.