Associate II, BPS Operations Processing

Location: Milwaukee, Wisconsin, United States; onsite call center role. Training schedule: 8:00 a.m.–5:00 p.m. EST for up to six weeks, with 8-hour Monday–Friday shifts during the first three months.

Company

hirify.global provides financial technology services and support for clients and consumers.

What you will do

• Process and resolve fraud and dispute inquiries in a call center environment.
• Handle the full fraud and chargeback process, including non-posted items, retrieval projects, and authorization chargebacks.
• Review, research, and initiate resolutions for fraud and dispute cases.
• Apply Visa, Mastercard, federal, and state regulations while following established procedures.
• Follow up on escalated issues and provide coaching or mentoring to less experienced associates after mastering the role.
• Meet quality, schedule-adherence, and other performance standards.

Requirements

• High school diploma or GED.
• Prior fraud, dispute, or chargeback experience, preferably with banking or financial-services experience.
• Knowledge of processes and procedures affecting credit, debit, and prepaid debit disputes.
• Excellent verbal and written customer-service skills.
• Ability to work independently and collaboratively while maintaining confidentiality.
• Availability for onsite work in Milwaukee, Wisconsin, United States.

Culture & Benefits

• Extensive training during the initial three-month period.
• Flexible schedule options after the three-month probationary period.
• Employer-sponsored medical, dental, and vision coverage.
• Three weeks of paid vacation, five days of sick time, and eight hours of volunteer time.
• Career advancement, professional education, and personal development opportunities.
• Work with a trained fraud and disputes group of more than 40 associates.